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Hurricane Helene Recovery Resources

LifeStore is committed to helping our customers and communities recover from the devastating storm that has impacted our entire service area. We understand the challenges many are facing, and our focus is on helping our customers and employees regain stability and supporting the recovery and revitalization of the community.

Please utilize the links and information below for assistance during the Hurricane Helene recovery. If you have further questions or need more information, Contact Us.

FEMA Quick Links

FEMA’s Road to Recovery

Online
Apply online at DisasterAssistance.gov.

FEMA
App Apply via smartphone by downloading the FEMA app.

In Person
You may apply in person at a FEMA Disaster Recovery Center. To find the closest Disaster Recovery Center:

Visit DisasterAssistance.gov
Check FEMA’s mobile app
FEMA Helpline at 800-621-3362

Insurance Claims Process

If you are a LifeStore Insurance customer, you can CLICK HERE to file a claim
If your insurance is not through LifeStore Insurance, contact your agency or carrier to file a claim.
After you file your insurance claim, contact your lender. They’ll provide important details on what do to with your check and the process to restore your property. If LifeStore Bank is your mortgage or commercial loan servicer, we have a financial interest in your property being repaired or paid off. We want to help you through the repair process to see that your home or business is restored to original condition if possible.
- To report damage to your home Contact Your Mortgage Lender
- To report damage to your business Contact Your Commercial Lender
- To report damage to your personal property Contact Your Consumer Lender

Insurance products are NOT deposits, NOT FDIC insured, NOT guaranteed by the bank or any government agency and MAY lose value.

Loan Payment Assistance

If you are experiencing a financial hardship from Helene, we may be able to help with flexible payment options.

Contact your lender to discuss available options for making payments.

Contact Your Mortgage Lender

Have your business operations slowed or temporarily stopped as a result of Hurricane Helene?

Contact your Commercial Lender to see what options are available.

Contact Your Commercial Lender

Do you need to discuss options concerning your personal loan or HELOC?

Contact your Consumer Lender to see what options are available.

Contact Your Consumer Lender

Rebuild and Recovery

If the resulting damage from hurricane Helene exceeds the limits of your insurance or federal aid funding, we may be able to help with flexible lending options.

Contact a Lender to discuss your options and start the lending process.

Questions About Your Account Access or Debit Card?

If your debit card was lost, or you have other questions concerning your checking account in the wake of Hurricane Helene, please contact one of our Financial Consultants.

Financial Consultants Debit Card FAQs

Watch Out for Weather Emergency Related Scams

Extreme weather and natural disasters can occur with little warning, leaving you to make critical decisions when you may feel rushed. The information here, provided by The Federal Trade Commission, will help you spot, avoid, and report scams as you prepare for, deal with, and recover from extreme weather and natural disasters.

Report Weather Emergency Related Fraud or Scams