Don't Be Fooled by Imposter Scams
We are seeing more and more unexpected texts and calls informing us of a “problem” that needs our immediate attention. Whether it’s an unauthorized charge on our account, a package that can’t be delivered, or the “IRS” calling because we owe back taxes, these calls and texts have hidden agendas. The goal is to get us to give our personal information or download malware on our devices when we click on a link.
How they work
Scammers use automated systems to send messages to or dial thousands of numbers at once. They will send a text or call making it sound urgent to prompt a quick response. Often times they will ask you to push a button to speak to a representative, which usually leads to further scams.
Common Tactics of Scammers
- Spoofing a phone number or logo of a legitimate business. These numbers will show on caller ID making it seem more legitimate.
- Create a sense of panic to avoid consequences, such as legal issues, large unauthorized charges on your account or credit card, or account closure.
- Offer gift cards or prizes but requiring a fee for shipping and handling.
- Stating they are from a tech support company and asking for remote access to your device to “fix” your phony problem allowing them to install malware on your computer and giving them access to your personal information.
What do you do if you receive a text or call
- If you don’t recognize the number, don’t answer.
- Don’t press buttons when you realize you are on a scam call, simply hang up.
- Never give out personal information such as your Social Security number, bank account number, or other sensitive information.
- Block the number to prevent future calls.
- Do not click on a link or respond to a text if you were not expecting one. If you have questions, call a company directly at a number you know is legitimate.
- Even if you receive a personal text from someone you don’t know, don’t respond.
- With any scam, if someone is pressuring you to “act now”, don’t react. Stop and think.
Think you are a victim?
- Stop all communication with the scammer immediately
- Report scams to the FTC at ReportFraud.ftc.gov
- Report someone for using your personal information in an investment scam and get help with personalized recovery steps at IdentityTheft.gov.
- If you paid the scammer, ask the bank or company you used to send the money if there is a way to get any money back.
- Tell your friends and family to help them avoid a prize scam.
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