Careers

Personal Lines Account Manager

Department: Personal Lines (PL) Insurance
Reports To: Office Manager
Supervises: None

Job Description: The PL Account Manager is responsible for providing assistance to new and existing customers. In addition, the PL Account Manager will maintain basic insurance database and other office administration functions.

Primary Job Functions may include:

• Opening office and handling mail.
• Providing efficient, courteous customer service, in-person, digitally and on the phone.
• Processing new/renewal business, reviewing for accuracy, and invoicing when applicable.
• Book of business growth and retention with goals determined at annual review.
• Receiving, recording payments, forwarding to correct companies, balancing cash drawer and preparing bank deposit.
• Processing all activities in our agency management database system- AMS360.
• Reviewing assigned client files at expiration to address coverage gaps in order to protect our clients’ assets and retain our existing business.
• Generating new sales through referrals, existing customers and making new contacts.
• Electronically filing documents in a timely manner and keeping files in AMS630 up to date.
• Assisting Account Executive with Personal Lines Prospects as needed.
• Following and being familiar with Procedures Manual.
• Keeping current on requirements for NC insurance license continuing education.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of two years personal lines insurance experience preferred.
• Active NC P&C licenses preferred or must obtain within 90 days of employment.
• Strong verbal and written communication skills with attention to detail.
• Preferred experience in Microsoft Office.
• Interpersonal skills to build and maintain professional supportive relationships with customers and team members.

Employees are expected to perform other duties as assigned and directed by management. Job description and duties may be modified when deemed appropriate by management.

Commercial Insurance Account Executive

Job Description: The Commercial Lines Account Executive is responsible for sales of property & casualty insurance through new business growth and client retention, developing marketing opportunities, prospect lists, and account rounding, as well as providing and receiving referrals from other LifeStore Departments/Divisions.  

Primary Job Functions may include:

• Develop and maintain sales through prospects, referrals, cross-sales and account rounding, networking opportunities, referrals, current relationships, community involvement and special interests.
• Work with General Manager to develop and implement strategies to retain existing clients.
• Generate new business/renewal applications for commercial programs in a timely manner to Account Managers/Marketing Department or direct to carriers as needed.
• Negotiate insurance pricing and coverage based on fact finding and information from client/prospect.
• Present well prepared and professional proposals to prospects and clients.
• Consistently advise clients of product knowledge and their needs.
• Establish and maintain strong relationships with prospects, clients and underwriters.
• Conduct risk management surveys and determine insurance coverage needs based on sound risk management principles
• Work closely with the Account Managers team to review existing client needs and new sales opportunities to achieve premium and retention targets.
• Become familiar with and utilize the LifeStore procedures manual and agency management system.
• Make referrals to other LifeStore divisions through Customer Relationships Management System (CRM).
• Attend product and sales training or other meetings as directed for product knowledge.
• Attend continuing education as required for insurance license requirements.

Minimum Qualifications

• High School diploma or equivalent.
• College degree preferred.
• Two+ years insurance experience desired.
• Active property & casualty licenses required.
• Business use of personal auto, acceptable driving record and adequate auto liability insurance.
• Strong verbal and written communication/negotiation and sales skills.
• Interpersonal skills to build and maintain professional relationships with customers and team members.
• Required knowledge of Microsoft Office products.  Must have ability to navigate on various carrier websites and LifeStore agency management system.

Employees are expected to perform other duties as assigned and directed by management. Job description and duties may be modified when deemed appropriate by management.

Commercial Lines Account Manager

Department: Commercial Lines (CL) Insurance
Reports To: Office Manager
Supervises: None

Job Description: The CL Account Manager is responsible for providing assistance to new and existing commercial insurance customers. In addition, the Account Manager will maintain client information in AMS360 insurance database and perform other office administrative functions.

Primary Job Functions may include:

• Opening and preparing office for daily work, including opening and distributing mail.
• Providing efficient and courteous customer service, in-person and on the phone.
• Processing new/renewal business, including reviewing for accuracy, collecting email addresses and invoicing.
• Corresponding with company underwriters, negotiating insurance pricing and coverage based on personal knowledge or at Producer’s request.
• Receiving and recording payments, then forwarding to correct companies; balancing cash drawer and preparing bank deposit.
• Processing all activities, including new claims, claim updates, endorsements, renewals & cancellations in our agency management database system- AMS360.
• Processing submissions for new and remarketed business and sending appropriately to designated companies.
• Reviewing assigned client files at expiration and addresses coverage gaps in order to protect our clients’ assets and retain our existing business.
• Reviewing renewal lists with and providing support to the Producers, including providing renewal information to the client as needed.
• Requesting and sending loss runs to designated requesters.
• Completing appropriate Certificates of Insurance and Evidence of Property as needed.
• Scanning and attaching non-downloading policies, emails and audits.
• Filing documents in timely manner and keeps computer files up to date.
• Following and being familiar with Procedures Manual and attending company meetings.
• Making referrals to other LifeStore divisions through CRM.
• Keeping current on requirements for NC insurance license continuing education.

Minimum Qualifications

• High School diploma or equivalent.
• P & C license or willingness to obtain within 90 days.
• Strong verbal and written communication skills with attention to detail.
• Interpersonal skills to build and maintain professional supportive relationships with customers and team members.
• PC and keyboarding skills, including experience with Windows operating systems.

Employees are expected to perform other duties as assigned and directed by management. Job description and duties may be modified when deemed appropriate by management.